Delivering Feedback and Goal Setting

Delivering Feedback and Goal Setting [WLOs: 1, 2, 3] [CLOs: 1, 3, 4, 5] Prior to beginning work on this assignment, read Chapter 3 in Leadership for Today and the Future and listen to the podcast in which Brené Brown interviews Charles Feltman, Brené With Charles Feltman on Trust: Building, Maintaining, and Restoring It (Links to an external site.), and review How to Write SMART Goals (Links to an external site.).

Scenario: For this assignment, you are to assume the role of the newly appointed Director of Business Development at a tech company and will lead a cross-functional team. You have been in this role for 6 months and it is time for performance reviews. Monica Rose is an Account Manager on your team. Monica has been in her current role for the past 5 years.

Previous performance appraisals have shown that she meets expectations in managing her workload and has great relationships with clients and her colleagues. However, since you started your role you have received several complaints from her colleagues. One of the complaints is that Monica is not meeting deadlines and she reported it is due to the heavy workload and lack of adequate support. Like many organizations, your department has been impacted by the Great Resignation and your department is short two Account Managers. During your one-to-one sessions with Monica, she reports that she is doing fine and does not express any concerns regarding needing support or deadline extensions.

However, you have noticed that Monica is late to team Zoom meetings and that her Teams’ account shows her offline. When you address this with Monica, she reports that at times she experiences internet connectivity issues. Based on the scenario presented, how would you as a leader address the current situation? You have the opportunity to further develop your employee. Discuss what steps you would take to build trust and empower the employee to improve their performance. Next, you will develop a performance improvement plan that contains three goals for this situation.

Finally, explain your plan for following up with the employee. To address the situation, in two to three double-spaced pages, Describe how you plan to build trust and empower your employee. Develop a performance improvement plan that contains three SMART goals directly related to the situation addressed in the case study. Present your plan for following up with the employee. Share how you would address any resistance from the employee during the feedback session.

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