COMM MGMT 3511 Management Information Systems, Dalhousie University

BUSI 3511: Mini Case #1
This assignment is based on the Delko Heavy Machinery case study which is available on the
course website in Brightspace. To prepare this assignment, you will refer to the adapted
Information Technology Business Value (ITBV) document for guidance on how to identify your
issues and address how you propose to fix them.
Calleigh Duquesne, Director of Sales at Delko Heavy Machinery (DHM) has heard a lot of
positive buzz about new IT solutions that help to streamline and improve Support and Warranty
processes, and she feels this may be a good investment for DHM.
You have been engaged by Duquesne to investigate the Support and Warranty processes and
technology solutions available in the market.
Required:

1. Process analysis showing the “As Is” process map based on the information provided to
   you in the Delko Heavy Machinery case. Use the diagrams.net app that you used in your
   BPMN lab to draw the “As Is” map. (Maximum length is 1 page)
2. Identify and discuss two issues that you have identified in the “As Is” map, and discuss
   how you would address those issues. As part of your discussion:
   a. Explain and justify why you believe that each of the two issues that you
   identified need to be addressed by DHM.
   b. Describe the modifications or re-design you are proposing by identifying specific
   activities and information flows that would be added or eliminated from the “As
   Is” process model. Do not draw a new “To Be” process model. Just write your
   answers. (Maximum length is 1 page)
3. Technology briefing: Conduct an online search of software applications that you believe
   will address the two issues you identified for DHM. In your briefing discussion, include
   the following:
   a. Description of the functional attributes AND non-functional attributes of the IT
   solution; and
   b. Provide a comparison of two potential vendors/providers, and clearly state and
   justify your recommendation of one vendor/provider to DHM.
   (Maximum length is 2 pages)
   Note:
   • The report should be well written, typed (12-point font Times-Roman, single-spaced),
   and should be equivalent in quality to a report that you write for a senior manager.
   • The use of tables and bullet lists is acceptable (subject to the previous sentence).
   • You must use headings/sub-headings and a structure so that it is clear to the reader which
   part of the report addresses which specific requirement.