BUSI 3511: Mini Case #1
This assignment is based on the Delko Heavy Machinery case study which is available on the
course website in Brightspace. To prepare this assignment, you will refer to the adapted
Information Technology Business Value (ITBV) document for guidance on how to identify your
issues and address how you propose to fix them.
Calleigh Duquesne, Director of Sales at Delko Heavy Machinery (DHM) has heard a lot of
positive buzz about new IT solutions that help to streamline and improve Support and Warranty
processes, and she feels this may be a good investment for DHM.
You have been engaged by Duquesne to investigate the Support and Warranty processes and
technology solutions available in the market.
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