survey design

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Many health care organizations use surveys to collect data for conducting marketing research. To be effective, however, surveys must be carefully designed and properly validated and administered. If consumers do not understand the survey questions or why they need to answer them, the resulting data will not help organizations in their marketing efforts. For this Assignment, you use best practices of survey design to create a patient satisfaction survey. To prepare: Consider that you work in the health care marketing department of a major health care organization. The chief marketing officer of the organization has asked you to conduct market research on patient service satisfaction. You have been instructed to create and administer a patient satisfaction survey. With this in mind, consider types of questions you might ask patients, how you might administer the survey, and challenges that may occur during data collection. The Assignment Using best practices of survey design, create a 15-question patient satisfaction survey. Note: The survey questions must be closed ended. Then, write 1–2 pages that address the following: Why did you write the particular questions that you wrote? How do you plan to administer the survey? What challenges do you anticipate during data collection and reporting? Note: Your Assignment must be written in standard edited English. Be sure to support your work with at least five high-quality references, including two from peer-reviewed journals. See the Week 6 Assignment rubric for additional requirements related to research and scholarly writing. Grading Rubric: Patient Satisfaction Survey 45 (45%) – 50 (50%) The patient satisfaction survey shows clarity of each survey question, logical flow of the questionnaire, logic and clarity in the response options for each survey question, and appropriateness of questions to get at patient satisfaction. Rationale for Patient Satisfaction Survey 27 (27%) – 30 (30%) The rationale shows depth, breadth, triangulation, and clarity in critical thinking. Writing 18 (18%) – 20 (20%) The analysis is well organized, uses professional tone, contains original writing and proper paraphrasing, contains very few or no writing and/or spelling errors, and is fully consistent with graduate-level writing style. The work is supported by at least five high-quality references including two from peer-reviewed journals.

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