Strategic Planning Scenario


Stevens District Hospital is a 162-bed acute care hospital that is qualified as a not for profit facility. The hospital was originally a county-owned facility and its status was transferred to an independent facility three years ago. The hospital receives no external funding from government agencies for operations. The hospital is accredited by The Joint Commission and received reaccreditation during their triannual survey last year. The hospital has an aggressive quality management program and a low volume of medical malpractice claims. The hospital is located in Jefferson City, which is a city of 50,000 with 80,000 in the regional market. The hospital provides a general range of acute care services, including medical/surgical, rehab, and emergency care.

Current Performance Analysis

Mission and Vision

Our mission:To improve health by providing high-quality care, a comprehensive range of services, and exceptional service.

Our vision: Stevens District Hospital and its affiliates will be the healthcare provider of choice for physicians and patients. Our five year vision is to create a large, multispecialty physician practice system that would include at least six family practice physicians and specialists in cardiology, oncology, and women’s services. Currently, the hospital employs three family practice physicians, one obstetrician, one medical oncologist, and one non-invasive cardiologist.

Previous Strategic Plan Review

Increase market share by recruiting three family practice physicians.The hospital was able to recruit only one family practice physician to increase primary care market this past year. The limited number of state medical school graduates makes local recruitment difficult.  
Improve quality HCAHPS scores in all six criteria to a baseline of the 85th percentile.  The hospital improved HCAHPS scores in four of six criteria. Lagging elements in HCAHPS scores are inpatient patient satisfaction and primary care patient satisfaction.

Market Forces Affecting the Hospital



The continued growth of chronic disease will require changes to the care management model.

Percent of Population by Age

Five Years AgoFive Years From Now
Under 182418
18 to 444632
45 to 652630
Over 65420

More than 53 percent of residents have at least some college education, with just over 29 percenthaving an associate, bachelor’s, or graduate degree. More than 90 percent of residents have at least a high school diploma. 

The average unemployment rate in the county is 9.9 percent:

Market Share Distribution Percentage With a Major Competitor

Five Years AgoLast Year
Stevens District Hospital4835
Out of County Hospitals2222

Patient Origin by Zip Code

96101 is Stevens District Hospital zip code 94963 is major competitor hospital zip code  

Increases in the percent of population with chronic disease and contributing factors will change significantly over the coming five years.


There will be continued focus on pay for performance and increased wellness programs. The Affordable Care Act is creating more covered lives; however, there are often high deductibles.

The median household income for county residents is $59,548. On average, households in the county earn more than the state median household income of $44,446 and more than the national average of $53,650. The addition of a new automotive manufacturing plant to the local market this coming year is projected to add 1,500 production line jobs and 300 administrative jobs by year end. Median income for the production positions is estimated at $45,000 and will provide health, vision, and dental insurance benefits.

Current Payer Mix  
Projected Payer Mix 5-years  
Percentage of Population by Insurance  

As part of your review of this data, consider that a portion of the population will become Medicare eligible, the addition of manufacturing positions that include benefits will increase commercial insurance coverage, and changes from the Affordable Care Act will increase the number of patients in the market with insurance coverage.


There is expected growth in large employers with the addition of the automotive factory in the northwest sector of the county.


The continued shortage of medical staff, especially in orthopedics, oncology, and primary care, will require increased recruitment efforts.


Hanover County Hospital, which is the other hospital in the county, has an updated facility that has drawn more market share to its facility.

CompetitorKey Areas of CompetitionNew Programs and FacilitiesRisk to Market Share
Primary Competitors
Hanover County HospitalFacility upgradeQuality scoresSignificant renovation of core hospital to update aestheticsAdded new wide-bore MRI machine last yearReaches the 95th percentile in five of six HCAHPS categoriesDrawing patients to newer facilityAccommodates heavier patientsPatient perception of higher quality and patient satisfaction
Medical Center in County South of StevensPhysician clinicsFinancial stabilityE-visits with specialistsLow debt and high cash on handDrawing patients out of primary and specialty care at StevensAbility to cash flow projects
Secondary Competitors
Retail Pharmacy Instant ClinicLow acuity office visitsPharmacy added instant clinic in north end of county 6 months agoLoss of patients from primary care physicians’ practices


A competing hospital has added e-visits for physician practices, which is causing a shift of patients to the competitor hospital’s physician practices.

Regulatory Changes

Health care reform through the Affordable Care Act has increased the number of patients with some form of insurance payment. These patients are now seeking care in greater numbers from a primary care physician. Stevens District Hospital struggles with accommodating patient scheduling requests to establish care with a primary care physician.


Planning Components Explanation
DefinitionOrganization goals that cover broad strategic issues, such as quality, finances, growthBroad action items that address organizational goals, such as increasing market share, increased use of technology, increased physician satisfactionAction item that meets an objective, such as implementing EMR, renovating physician lounge, increasing marketing for specific products
ExamplesImprove HCAHPS scores by 5%Improve operating margin by 3%Increase market share in 96103 zip code by 5%Improve emergency department patient satisfaction survey by 5%Grow urgent care visits by 10%Implement urgent care center in north zip codePurchase tablets for physicians for EMR rounding
Measurement% increase in operating margin% change in market share    % change in ED satisfaction survey% change in urgent care visitsNumber of patient visits at new urgent care center% increased use of EMR

Financial Summary

 This year Last year
Operating Revenues
Net revenues from services to patients           343,737,280          344,726,245
Other operating revenues             16,846,309            20,311,534
Total operating revenues           360,583,589          365,037,779
Operating Expenses
Salaries and benefits           192,053,379          182,853,245
Supplies and other expenses           130,173,477          135,560,131
Depreciation             18,969,799            20,644,157
Interest                2,695,623              2,226,437
Foundation                   628,184              1,182,308
Total operating expenses           344,520,462          342,466,278
Income from operations             16,063,127            22,571,501
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