Outcomes are driven by a costly healthcare system that is labor-intensive. Hence, a lot of data is collected across the continuum of care within the healthcare organizations (HCOs). Executives must synthesize such data into meaningful dimensions; this process is known as Knowledge Management (KM).
Consider the following scenario: You are the Chief of Business Intelligence Officer. You need to frame these dimensions for executives’ so that they can understand key performance measures and assess their performance managing HCOs.
You are instructed to develop an operational dashboard for collecting and measuring KM performance.
1) Discuss in general terms the dimensions of HCOs KM performance.
2) What is the ultimate goal of developing a KM’s Operational Dashboard? In other words, what do all these metrics imply to the larger perspective of management across all functions and services within the HCOs?
Directions to student: You must complete this discussion (in no less than 750 words) into three substantive paragraphs 250 words each. Make sure you address the subject topic within the context of the COVID-19.
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