SOSC301 Interpersonal Relations and Group Dynamics
Module 3 Report: Conflict Management
Deadline
Outcomes
Completing this activity will help you meet the following:
Course Outcomes
Summarize the basic models and methods of conflict management in organizational settings.
Directions
This module you will complete a table and a two page report.
To begin, use the Virtual Library and other scholarly sources to research Kilmann’s Five Responses to Conflict Situations (Competing, Accommodating, Avoiding, Collaborating, and Compromising).
complete the table in the template in Appendix A of this document (pages 4 and 5). For each row in the table, provide a description/definition of the response to conflict, as well as at least one “pro” and at least one “con.”
Once you have completed the table, read the case study in Appendix B of this document (page 3). You will then write a two-page narrative. The narrative will describe the main conflict seen in the case study and will apply the possible responses to conflict to the case study. Citations for at least two outside scholarly resources (and a reference section) must be included as part of your paper.
| SOSC301 – Report Grading Rubric |
| Criteria | Excellent | Average | Needs Improvement | Points |
| Table 45 points | 38 – 45 points The entire table was completed with correct details in every cell. Each of the Five Responses to Conflict Situations was defined thoroughly. At least one “pro” and one “con” was accurately listed for each response to conflict. | 30 – 37 points The entire table was completed. Each of the Five Responses to Conflict Situations was defined, however more detail could have been provided. One “pro” and one “con” was listed for each response to conflict. Pros and cons may have been unclear or lacking in detail. | 0 – 29 points The table was completed inaccurately and/or had missing information. | |
| Narrative 45 points | 38 – 45 points The narrative fully and accurately addressed all of the prompts (compared the Five Responses to Conflict Situations, evaluated the conflict in the case study, addressed the most and least effective responses to the situation in the case study). The narrative was well reasoned, exemplified higher-level thinking and used citations (APA) from at least two sources. A reference section (APA style) was included. | 30 -37 points The narrative addressed all of the prompts (compared the Five Responses to Conflict Situations, evaluated the conflict in the case study, addressed the most and least effective responses to the situation in the case study). Parts of the narrative may have lacked higher-level thinking or clear reasoning. A references section (APA) was included, but only one outside source was used. | 0 – 29 points The narrative was completed inaccurately and/or had missing information. Not all of the provided prompts were addressed. A reference list and APA-style citations were not included in the narrative. | |
| Grammar and Spelling 10 points | 9 – 10 points The cells of the table were well organized with spaces or bullet points separating details. The narrative included three or fewer errors in grammar, spelling, or punctuation. Narrative was at least 2 pages in length. | 7 – 8 points The cells of the table were well organized with spaces or bullet points separating details. The narrative included four or five errors in grammar, spelling, or punctuation. Narrative was at least 2 pages in length. | 0 – 6 points The cells of the table were lacking organization and/or the narrative included six or more errors in grammar, spelling, or punctuation. Narrative was less than 2 pages in length. | |
| Instructor Comments: | Total Points: |
Appendix A – Chart and Narrative Template
| Response to Conflict Situations | Description | Pro and Con |
| Competing | ||
| Accommodating | ||
| Avoiding | ||
| Collaborating | ||
| Compromising |
**Start narrative here**
Introduction:
- In one well developed paragraph, provide an overview of what you will be covering in the paper.
Body:
In your own words:
- Compare and contrast Kilmann’s Five Responses to Conflict Situations. Evaluate strengths and weakness of each.
- Analyze the main conflict seen in the provided case study.
- Considering the provided case study, evaluate which of the Five Responses to Conflict Situations would be most effective for Jen to use. Explain why.
- Considering the provided case study, evaluate which of the Five Responses would be least effective for Jen to use. Explain why.
Within the body of your paper, make sure you are using scholarly research (like that found in the Virtual Library) to support your responses.
- Include citations (APA format) from at least two sources as part of your narrative.
- Include a references section (in APA format) at the end of your paper.
Conclusion:
In one well developed paragraph, summarize the main points addressed in your paper.
Appendix B – Case Study
Jen and Carl are the manager and co-manager of a business. Benefits are being restructured. The company will need to either reduce paid vacation time for all employees by one module -or- begin charging a fee for using the (previously free) onsite daycare.
Jen would like to keep the vacation time for all employees. Carl does not agree. She needs to present her position to HR in one module.