Process Mapping Assignment

The objective is to identify opportunities for process innovation.

Read the description of process mapping below and then undertake a mapping exercise on a ‘live’ situation. For example, how could you improve customer experience in a bank, a shop, a restaurant? Try and map the current process and then explore how it could be improved through rethinking the process?

Process Mapping (sometimes called Process Flow Diagram, or Process flow Chart)

Many organizations have benefited from process innovation – re-thinking how work is done. It helps to see work as a process – to look for ways to take out all forms of waste and try to find opportunities to do things better and faster. Everything, from making a cup of tea to building a house can be seen as a process and things often go wrong often because there is no-one managing all of the steps. Everything we do can be seen as part of a process. Performance is, in part, a consequence of how well each part of the process works and its relationship to the whole process. Process improvement focuses on introducing changes continuously that achieve the greatest potential benefit for (internal or external) customers.

What is it?

A Process Map is a schematic diagram that represents processes as sequences of time-based activities. It considers the whole process – paying particular attention to interfaces between different types or stages of processes. There are three levels of process map – The High Level Process Map (“30,000 feet overview”), “Medium image” / Detailed Process Map and the “Micro Map”. Joe Tidd and John Bessant http://www.innovation-portal.info/ John Wiley and Sons Ltd

What does it do?

A Process Map lays out clearly the step-by-step flow of a process by tracking the flow of material, information and/or service through all its steps. It provides a hierarchical method for displaying processes that provides a visual representation of the workflow either within a process – or the whole operation.

Why bother?

A process-map: 

  • Helps us to picture the sequence of activities in a process 
  • Assists us understanding complexity 
  • Clarifies misconceptions and fills gaps in knowledge 
  • Determine actions that will reduce or prevent problems 
  • Reveals opportunities for improvement and/or process innovation.

How is it used?

Like any versatile tool, there are many variations of Process Flow Diagram. If it helps, each activity can be placed in one of the following five activity categories.

  1. Operation – the main steps in the process
  2. Inspection – a check on quality or quantity
  3. Transport – movement of people, material, information, etc.
  4. Storage – a controlled storage such as filing, which is not a delay
  5. Delay – a temporary storage, delay or hold up between consecutive operations

Since the only category that adds value directly is the Operation, the objective is to redesign the process to eliminate or minimize the other four. The symbols used to represent these activities are shown below.

There are five key steps in constructing and using a Process Map:

  1. Confirm the scope of the process, paying particular attention to the start and finish points.
  2. Determine and list the steps required to carry out the process. Each action step should be named as a phrase containing a verb and a noun.
  3. Draw a Process Map using the symbols above.
  • Mark the places on the map where there is waste, delay or other kinds of problems occur.
  • Ask, “where could we innovate in this process to improve it?” For example, eliminate stages, combine or change the sequence of activities?
Research Paper 101
Calculate your paper price
Pages (550 words)
Approximate price: -

Reasons to trust Research Paper 101

On Time Delivery

We pride ourselves in meeting the deadlines of our customers. We take your order, assign a writer but allow some more time for ourselves to edit the paper before delivering to you. You are guaranteed a flawless paper on a timely manner...

24x7 Customer Live Support

Our team at Research Paper 101 is committed to handling your paper according to the specfications and are available 24*7 for communication. Whenever you need a quick help, you can talk to our writers via the system messaging or contact support via live chat and we will deliver your message instantly.

Experienced Subject Experts

Online Experts from Research Paper 101 are qualified both academically and in their experiences. Many are Masters and Phd holders and therefore, are qualified to handle complex assignments that require critical thinking and analyses...

Customer Satisfaction

We offer dissertation papers as per students’ wishes. We also help craft out the best topics and design concept papers. By ordering with us, you are guaranteed of defending and making through those hard faced professors in the defense panel!

100% Plagiarism Free

We at Research Paper 101 take plagiarism as a serious offence. From the start, we train our writers to write all their papers from scratch. We also check if the papers have been cited appropriately. Our website also has a tool designed to check for plagiarism that has been made erroniusly. In essense, the paper you get will be 100% legit...

Affordable Prices

We understand that being a student is very challenging, some students balance between work and studies in order to survive. We therefore offer pocket friendly rates that are very competitive in the market.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.