Diamond Rating System is an international hotel classification system issued by American

Question A1
(a) Diamond Rating System is an international hotel classification system issued by AmericanAutomobile Association. Identify the EIGHT categories of the guest experience, which are
be used to classify a hotel. (8 marks)
(b) List any SIX categories of your answer in Question 1(a) that are totally different from the five
indicators used for the classification system issued by the Hong Kong Tourism Board
currently. (6 marks)
(c) List TWO categories from the Diamond Rating System that are very similar to the indicator
used for the classification system issued by the Hong Kong Tourism Board in the year of 2018.
(2 marks)

Question A2
During the job promotion interview, the head waiter was asked about the roles and responsibilities of a
restaurant manager in a French restaurant in a hotel. If you were the head waiter,
(a) Explain the duties of a restaurant manager in operations management with a specific example
EACH. (8 marks)
(b) The restaurant or the delegate is necessary to check the curb-side appeal before the restaurant
opens. Illustrate any FOUR curb-side areas for daily inspection. (4 marks)
(c) Since the hotel advocates the environmental-friendly operationsthat protect, preserve or restore
the natural environment, suggest FOUR ways that the restaurant manager in the dining room
on how to follow this corporate mission. (4 marks)

  • End of Section A –

Page 3 of 4
Section B (68%) – Elective Questions. Answer any FOUR out of FIVE questions in this section on
the template provided. If you answer more than four questions, only the first four questions will be
marked. The word limit for each question, including sub-questions, is one-page only. Indicate on
the template clearly which four questions you are attempting. Each question carries 17 marks.
Question B1
(a) During the night audit process, Michael, the night auditor of Hotel Yellow with 350 rooms,
found that the computer was down and unable to generate the required reports for the senior
management the next morning. He only got the manual record of the room occupancy
percentage (ROP) and average daily rate (ADR) of last night, i.e. 97.14% and HK$1,453
respectively. As requested by the front office manager, Michael needed to calculate the
following figures. (14 marks)
Provide the calculations and the answer to 2 decimal places.
(i) Number of occupied rooms
(ii) Rooms revenue
(iii) REV PAR
(b) Next morning, Jenny, the director of revenue, was reviewing the report of yesterday
performance from Michael. After reading the figures below from the major competitors,
Jenny needed to report in the morning briefing about yesterday’s hotel performance with the
comparison to the competitors.
Competitors Room Occupancy % ADR REV PAR
Hotel Red 95.31% HK$ 1,523 HK$ 1,451
Hotel Green 100% HK$ 1,387 HK$ 1,387
Which figures should Jenny use to compare with the competitors? What conclusion should
Jenny draw from the chosen figure after comparing it to the competitors? (3 marks)
Question B2
To further control the outbreak of COVID-19, Hong Kong SAR Government imposed a number of
measures to the food and beverage establishment from 3 April 2020 onwards. These measures have
negative impacts on the profitability of the restaurants

Research Paper 101
Calculate your paper price
Pages (550 words)
Approximate price: -

Reasons to trust Research Paper 101

On Time Delivery

We pride ourselves in meeting the deadlines of our customers. We take your order, assign a writer but allow some more time for ourselves to edit the paper before delivering to you. You are guaranteed a flawless paper on a timely manner...

24x7 Customer Live Support

Our team at Research Paper 101 is committed to handling your paper according to the specfications and are available 24*7 for communication. Whenever you need a quick help, you can talk to our writers via the system messaging or contact support via live chat and we will deliver your message instantly.

Experienced Subject Experts

Online Experts from Research Paper 101 are qualified both academically and in their experiences. Many are Masters and Phd holders and therefore, are qualified to handle complex assignments that require critical thinking and analyses...

Customer Satisfaction

We offer dissertation papers as per students’ wishes. We also help craft out the best topics and design concept papers. By ordering with us, you are guaranteed of defending and making through those hard faced professors in the defense panel!

100% Plagiarism Free

We at Research Paper 101 take plagiarism as a serious offence. From the start, we train our writers to write all their papers from scratch. We also check if the papers have been cited appropriately. Our website also has a tool designed to check for plagiarism that has been made erroniusly. In essense, the paper you get will be 100% legit...

Affordable Prices

We understand that being a student is very challenging, some students balance between work and studies in order to survive. We therefore offer pocket friendly rates that are very competitive in the market.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.


Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.


Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.


Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.


Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.