Create a Use-Case Diagram for the CRM System following the UML guidelines in Appendix A of the textbook.
- Doc sharing Project Workbook – Week 7 folder, has instructions on how to create a Use Case using Visio (but you can use any MS Office application).
- Need to include processes for Record Customer Activities, Send Promotions, Generate Point Redemption Coupons, and Generate Customer Reports processes.
- The hint is to look at the external entities, processes, and data stores from the Level 0 DFD on page 187.
- Actors:
- The Customer is a source and a sink – and should be shown as one Actor on our Use Case.
- The three data stores will be the other actors:
- Customer Activity Records.
- Marketing Database.
- Product Database.
- Process: Each of the sub process on page 187 will become a Process reflected in the Use Case.
- So we have a total of four processes.
- Send Promotions.
- Generate Point Redemption Coupons.
- Record Customer Activity.
- Generate Customer Reports.
- So we have a total of four processes.
- Actors will interact with the processes on the Use Case based on the data flow arrows on the Level 0 diagram. For Example: Product Database Actor will connect to the Generate Customer Reports process as shown on the bottom right of the Level 0 diagram on page 187.
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