Part 1: For each of the following situations, tell which form of communication you would use with a short explanation of your reasoning.
• Describing complex changes in how healthcare benefits are calculated and administered to every employee of a large firm
• Asking your boss a quick question about how she wants something done
• Telling customers that a new two-for-one promotion is available at your store • Reprimanding an employee for excessive absences on the job
• Reminding workers that no smoking is allowed in your facility
Part 2: How are digital communication devices (cell phones, e-mail, and websites) affecting the communication process? Describe both the advantages and the disadvantages of these three devices over traditional communication methods, such as face-to-face conversations, written notes, and phone calls.
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