The following questions require critical thinking to be answered successfully. The answers to these questions will drive the ways of improvement of the current e-commerce business.
- Know the business
- What is the business? (your choice)
- What is the idea? (the visioning process)
- Introduce the e-commerce business you have chosen.
- Provide an overview of the business idea
- Product and type of services.
- What are the different types of products? Explain
- What kinds of services does the online store provide? [ customer service, exchange and return, delivery, and payment options] Explain
- Ø Characterize the marketplace.
o
Size,
growth, demographics, structure, competitiono
Research
the market and give an idea about each pointØ Describe the content of the business website
Ø Conduct a SWOT analysis for the business (Explain each point)
o
At
least three points for eachØ Develop an e-commerce presence map.
o
(For
example: website, email … etc.)o
What
activities does the company use these platforms for? (E.g. marketing, customer
service, news…etc.) - 1. Explain
the current business e-commerce features 1 markØ What are the current website features?
Ø
What
types of these features can be annoying to customers? Provide pictures.· What can you do to improve the current features on
the website?2. Explain
the business e-commerce process Ø Explain in detail all the steps from the time user enters the
website until the final user buys a product.· What can be improved in the process?
3. Site
Design Ø Evaluate the website design focusing on the eight most important factors
in successful e-commerce site design (ease of use, ease of purchase, simple
graphics … etc.). You are required to evaluate each factor.o What can be improved in the site design to be one of
the most successful e-commerce websites?4. Business
software The
development of an e-commerce website requires more interactive functionalities,
such as the ability to respond to user input (name and address forms), capturing
customer orders for goods and services, clearing credit card transactions on
the fly, consolidating price and product databases, and even adjusting
advertising on the screen based on user characteristics.Ø Explain the different types of software used on the website to
perform the current functionalities.· What can be done to improve the software?
I want there to be no similarity and use of APA. I want references to the Ansors. I will attach the picture of the book we are looking at.


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