As a system design and development project comes to a close and the new system is implemented, end users need training and hands-on experience with the system to become adept at its use and capabilities. Training content can be provided using a variety of mediums. Written materials, interactive or video instruction, or a combination of many different approaches can be integrated into a comprehensive user training package for a new system.
To Prepare for This Assignment
- Conduct research about different types of user training and support in the context of a new system implementation.
- Develop a user training and user support plan that would be most effective in the context of the case study and justify your suggestions.
- Summarize the user training and support plans in a memo to the project manager.
- The memo should be 2- to 4-pages in length.
- Be sure to reference specific details in the case study to justify your assessment.
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