For this assessment, you will need to enlist the help of a friend or classmate, who will play the role of someone describing a difficult personal or work situation. Prior to the assessment, review and practice the steps of active listening: paraphrasing; asking questions; expressing empathy; using engaged body language; avoiding judgment; and avoiding giving advice.Active Listening (1) (1)
| Criteria | Ratings | Pts | |||
|---|---|---|---|---|---|
|
This criterion is linked to a Learning OutcomeParaphrases speaker’s concernsUse other words to reflect what the speaker has said. Show not only that you are listening, but that you are attempting to understand. |
|
3 pts |
|||
|
This criterion is linked to a Learning OutcomeAsks clarifying questionsDemonstrate that you have been paying attention by asking relevant questions and/or making statements that build or help to clarify what the speaker has said. |
|
3 pts |
|||
|
This criterion is linked to a Learning OutcomeExpresses empathyPut yourself in the shoes of the speaker to understand the needs and feelings of that person. Let them know you care. |
|
3 pts |
|||
|
This criterion is linked to a Learning OutcomeUses body language to show engagementUse your own body language and gestures to convey your attention. Nod subtly, make eye contact, note your posture, and encourage the speaker with a smile. |
|
3 pts |
|||
|
This criterion is linked to a Learning OutcomeAvoids judgmentsActive listening requires an open mind. As a listener, be open to new ideas, new perspectives and new possibilities. |
|
3 pts |
|||
|
This criterion is linked to a Learning OutcomeRefrains from giving adviceInstead of conjuring up advice, or anticipating the next thing you’ll say, focus simply on what the speaker is saying. |
|
3 pts |
|||
|
Total Points: 18 |
|||||
0 comments