You have been tasked by the CEO of Pepsi Co. to assess the need for a quality program.
Write a 2,450- to 3,500-word paper that includes:
A brief overview of this company’s product offering (manufacturing or service)
Detailed description of why a quality program would benefit the company
- Explanation of how the Voice of the Customer and Voice of the Market would drive the program
- Description of how you would implement this quality program
- A list of tools and metrics you would use to ensure success
- Explanation of how external quality organizations would aid in determining your company’s quality program
- Note: Make sure you support your paper with course concepts and illustrate your mastery of the concepts with real life examples from your company.
0 comments