At UC, it is a priority that students are provided with strong educational programs and courses that allow them to be servant-leaders in their disciplines and communities, linking research with practice and knowledge with ethical decision-making. This assignment is a written assignment where students will demonstrate how this course research has connected and put into practice within their own career. Assignment: Provide a reflection of at least 500 words (or 2 pages double spaced) of how the knowledge, skills, or theories of this course have been applied, or could be applied, in a practical manner to your current work environment. If you are not currently working, share times when you have or could observe these theories and knowledge could be applied to an employment opportunity in your field of study. Requirements: Provide a 500 word (or 2 pages double spaced) minimum reflection. Use of proper APA formatting and citations. If supporting evidence from outside resources is used those must be properly cited. Share a personal connection that identifies specific knowledge and theories from this course. Demonstrate a connection to your current work environment. If you are not employed, demonstrate a connection to your desired work environment. You should NOT, provide an overview of the assignments assigned in the course. The assignment asks that you reflect how the knowledge and skills obtained through meeting course objectives were applied or could be applied in the workplace.
Here are my everyday roles and responsibilities,
Responsibilities included, but not limited to, inventory accounting, hiring, payroll, scheduling, discipline and training; managing junior managers and supervisors, leaded department stand outs and forecasting meetings.
Coordinated duties of hotel departments including Front Office, Housekeeping, Maintenance, and Food & Beverage Teams. Ensured employees were performing assigned tasks and reacted to staff & guest needs.
Structured and implemented training plans and standard operating procedures manual for the front office department which in turn increased brand compliance scores.
Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution, achieving best monthly score in hotel history in first full month on the job.
Responsible for all financial aspects of business; maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses.
Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate.
Coordinated daily Operations meeting to share information between departments and capitalize on key customer interaction opportunities.
Responsible for revenue management and being active and aggressive with online revenue producers.
Coordinated and implemented sales and marketing activities of the property. Communicated with existing and perspective clients to establish a strong professional relationship.
Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve.
Worked with the Regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate.
Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop.
Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports.
Develop additional selling skills with associates on how to recommend additional products and services to increase sales.
Set up controls (overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a timely basis to ensure the accuracy and completeness of all work handled by the front desk.
Supervised management of housekeeping, front office, security and building/grounds maintenance.
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