Develop a strategic direction for your department. Should you use an Art of War, Service-Profit Chain, or Lean Management approach to this implementation?
- Describe the pros and cons of each of these management styles.
- Select the one style you would use. If you wish to combination of styles, you can do that too. Describe the challenges you might face as well as the benefits of the style you have chosen. Be specific to your department.
Please see these resources for information on AI and robotics. These are not exhaustive, and you are expected to find additional resources for your assignments.
Robotics in Hospitality: How Will It Impact Guest Experience? By Social Tables
How to use Artificial Intelligence in the Hospitality Industry by Revfine
https://www.revfine.com/artificial-intelligence-hospitality-industry/ (Links to an external site.)
4 Ways Artificial Intelligence will Innovate Hospitality by Caitlin Stanway-Williams
com/articles/4-ways-artificial-intelligence-will-innovate-hospitality” class=”external” target=”_blank” rel=”noreferrer noopener”>https://channels.theinnovationenterprise.com/articles/4-ways-artificial-intelligence-will-innovate-hospitality (Links to an external site.)
The Hospitable AI: Robotics & Automation in the Hotel Space by Ram Gupta
com/features/article/10995” class=”external” target=”_blank” rel=”noreferrer noopener”>https://www.4hoteliers.com/features/article/10995 (Links to an external site.)
Rise of the Hospitality Bots by Nadja Saveji
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