DUE: 11.06.14 @11:59PM
So, first:
- Explain, in your own words, what the difference is between root cause analysis and simply identifying issues in a process.
Second, research and describe an article or a case study where a company has performed a successful root cause analysis. This means they went deeper than identifying just the symptoms.
- Explain what the symptoms were and what root causes they identified as the culprits.
- How did this analysis help the company create quantifiable, specific targets/objectives in their improvement efforts?
Document Requirements:
Make sure to describe how they accomplished this – there are various specific methodologies beyond sitting and talking in a room that can be used for this purpose. For example, root cause analysis is part of Six Sigma, which has specific tools for carrying this out. If you cannot clearly show the distinction between the root causes and symptoms in the case, then you do not have the right case. You are not looking for cases where someone just identified problems by talking to people – root cause analysis is a very specific term that describes using formal methodologies to go beyond the most obvious issues. Your example should demonstrate this in depth analysis.
Use standard 12-point font size
MS Word Document
3/4-1 page paper(I will not need anything more then one page)
1-2 sources(Including the article or case study you choose) in APA citation(I willn’t need anymore then 3 sources for sure)
Thorough Response is a must!!
And NO plagiarism!!
*Field of Study: Business Process Management(BPM)
If you don’t have expertise in this area of study please don’t waste my time sending a handshake
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