our group is assigned to perform ROI analysis of the company that wants to train existing assistant managers who will be promoted to the current restaurant.
As the Manager of Human Resources, you are responsible for implementing and administering the program. You have hired an outside consulting firm to actually design and deliver the training, but all logistics for the program will be conducted by your staff, including where and when the training will take place, transportation of trainees to the location, etc. Since the expansion of the firm will take place over a two-year period, you believe that at least two and preferably four, training sessions will be necessary to ensure a smooth transition of the new managers into both the new and existing restaurants.
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You have identified a consulting firm that will create and conduct the sessions. According to a needs assessment, it has been decided that the LD training will emphasize the following.
1. Understanding and Motivating Employees
2. Conflict Management
3. Mentoring
4. Teamwork
5. Performance Appraisals
The consulting firm has developed a one-week LD program that will cover these areas. It is anticipated that 60 employees will participate in the training over an 18-24 month period starting in the fall of 2021. You would prefer that there be four training sessions with 15 trainees as opposed to two sessions with 30 trainees, but there would be an additional cost associated with four sessions.
you are asiiged to justify a two- or four-session LD training. Using the concepts presented in the book and the examples contained therein, develop a plan for how you will complete the ROI analysis.
You will need to both
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1. Present a compelling argument to management why such a plan will be cost-effective and
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2. Create a plan for what data you will collect, how you will collect it, from whom data will be collected, when data will be collected, and how you will analyze such data to assess the effectiveness of the LD training. For item 1. you can make certain assumptions about the cost and revenue impacts of the LD training; however, your answer must include a cost-benefits analysis.
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