I’m working on a business writing question and need an explanation and answer to help me learn.
Assume that you oversee the company’s value chain. Your new hire has improved the operation’s
efficiency and says happily “I think I created more value in this operation. We have our
efficiency improved by 50%. This is great. Thank you for putting me in charge. I learned a lot.”
As you smile and reach for your phone to call the management with the good news, the
production supervisor from another area rushes into your office complaining “your new hire just
made our job worse than it already was. What the heck is wrong with this guy? Where did you
find him? He says he improved efficiency but in fact, he reduced the efficiency. I got people to
worry about. You are going to have to fix this, or you are going to have a lot of angry people to
answer to”. Assuming that your new hire has indeed increased the efficiency of his operation,
explain why this improvement has caused other employees to be concerned. (Hint: Be careful,
there is only one reason that such things could happen).
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