Source:
Kiran, D.R. (2016). Total Quality Management: Key Concepts and Case Studies, 1st Edition, Butterworth-Heinemann, 2016. ISBN-13: 978-0128110355
Part 1
Do Chapter 5 and Chapter 6 complement each other or do they in some ways conflict each other? Discuss 3 specific areas where they could complement each other and 3 areas where they could cause conflict in terms of Total Quality Management. Make sure you are specific in your arguments and provide details.
250 word minimum
Part 2
Also respond to the following post in 150 words:
“After completing the assigned reading of Chapters 5 and 6, I feel like they do a pretty good job in complementing each other more than conflicting each other. Scientific management or management is defined as the art and science of directing, coordinating, and controlling human effort, so that the established objectives of an enterprise can be achieved in accordance with the established policies and procedures. Both chapters in a way speak to the aforementioned concept of scientific management. Chapters 5 and 6 both refer to the business system, and how it is actually split into the six different categories or types. Those types as described in the text as management, business, manufacturing, agriculture, educational, and automotive. Chapter 6 speaks on the four steps of the scientific decision making. Those steps are to define the problem, develop a hypothesis, test the hypothesis, and to prove/disprove the hypothesis. Chapter 5 speaks to the beginning stages and evolution of scientific management. These two complement each other because one chapter talks to how one should follow managerial steps all the way up to the conclusion/solution phase, and the other chapter runs into the different approaches of management.
An important conflict in terms of total quality management could be the fact that Chapter 6 references an approach that can be seen as independent problem solving, which is totally away from the cooperation of a team/group to work through issues from a management standpoint as seen in Chapter 5. Another situation that could cause conflict is when instead of the certainty of the management science in Chapter 5, Chapter 6 speaks to how biased the approach could be, throwing the entire process off. Chapter 5 describes how a company can be uniform in their management approach versus the consistent and ever-changing mode discussed in Chapter 6.”
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