The required and suggested readings in this unit outline several strategies that can help you improve your professional presentation skills and telephone skills. Choose any of the strategies that you think are important for enhancing your oral communication skills when delivering presentations or when communicating via telephone. Explain why you chose the specific technique(s) and why it is important in your current profession or in another type of organization. Predict negative consequences that could occur if you do not apply your chosen concept(s). Support your viewpoint and provide examples.
Your response should be at least 200 words in length. You are required to use your textbook or other credible source to support your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.
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