Review the definition of the Patient Experience and review the video by Wendy Lebov at the bottom of the following link, Under “The History of Patient Experience.”
https://www.theberylinstitute.org/page/DefiningPatientExp
Review this link, which highlights Patient Experience vs. Patient Satisfaction
What Is Patient Experience? | Agency for Healthcare Research and Quality (ahrq.gov)
Watch this video that highlights patient experience examples – showcases scripted examples and minor changes to shape a better patient experience.
Say This, Not That: Patient Experience Video – Bing video
Answer the following questions:
- (10 pts) How are patient experience and patient satisfaction different?
- (10 pts) Why is the patient experience becoming more important to patients?
- (10 pts) Why should healthcare managers and executives be aware of how patients view their experience?
- (20 pts) What are some specifics that you noted in the Say This, Not That: Patient Experience Video that shaped a more positive patient experience while supporting various HCO values.
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