1.Explain the key phases of a change management process.
2.Explain three reasons why an organization might initiate change.
3.Explain force-field analysis as a model for understanding the change process
4.Explain the key premises of the Burke & Litwin organizational change model and its application to the change process.
5.Discuss the purpose of Kotter’s 8-step change model and the steps involved. Explain each of the steps involved.
6.Explain two strategies that can be used to effectively communicate and embed change during an organizational change process.
7.Explain how the external environment can impact on change strategies.
8.Explain the importance of a participative management style when implementing organizational change.
9.Explain two aspects of organizational behaviors that can impact on organizational change.
10.Describe five components that may be included as part of a change management plan.
11.Explain three reasons why individuals or groups within an organisation may resist change. Include at least one suggestion of how resistance can be overcome for each of the areas you identify.
12.Discuss at least three barriers to organisational change.
13.Discuss at least two strategies to address barriers to organisational change.
14.Outline two methods for conducting cost-benefit analysis.
15.Describe two creativity theories and their application to workplace innovation.
16.Describe the diffusion of innovation theory and why a manager implementing an innovation may find this theory useful.
17.Outline the concept of a learning organisation.
18.Explain the concept of shared vision as an important organisational learning principle.
19.Explain the concept of team learning as an important organisational learning principle.
20.Identify and discuss in detail five quality management and continuous improvement theories.
21.Discuss the implications for businesses of Kotter’s 8-Step change model for transformational change.
22.Explain the purpose of the ISO 9000 Standards for Quality Management and the standards that are included.
23.Describe the concept of risk as identified in the Australia/New Zealand Standard for Risk Management (AS/NZS ISO 31000:2009).
24.Describe the concept of risk management and outline the factors that make a risk management system successful and the factors that may inhibit effective risk management.
25.In your own words, describe the seven steps in the risk management process as outlined in AS/NZS ISO 31000:2009.
26.Identify and outline three different sustainability practices common in Australian workplaces.
27.Describe at least two types of existing technology that can be used in knowledge and information management.
28.Describe an emerging technology that can be used in knowledge and information management.
29.Explain all of the following methods of analysis and their relevance to decision making.
a) correlation calculations
b) short to medium-term term and long-term trend analyses
c) probability assessment
d) regulation analyses
d) dynamic programming
e) linear programming
f) queuing theory
g) Simulation
h) transportation methodology
30.Outline three key features of management information systems and decision support systems
31.Explain how risk management plans can be used in making decisions about actions to be taken for a business.
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