Strayer Univeristy Week 1 Operations Management & Zappos video Discussion

Daniel Kevins

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Explain how you expect this course will help you move forward in your current or future career ( Operations Management).
From the Zappos video, analyze the role that customer service plays in business and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service experience. Evaluate how operations and management activities impact the management of goods and services that Zappos provides. Zappos Company Culture – The Zappos Family on Nightline.
Be sure to respond to at least one of your classmates’ posts. Respond to the post below also.
Katherine Thomas RE: Week 1 Discussion
Hello Dr. G and Classmates!
My name is Katherine Thomas. I’m 60, married 39 years, and blessed with 2 beautiful children: our daughter is 20, and our son is 16. They are the encouragement I needed to go back to college to finish what I started in 1986 – my college degree. I want to show our kids that perseverance and arduous work pay off, and by example, they will know what it is to never give up and to go for it all.
My goal is to get my BA in Business Administration – Management, and then my Master of Education in Special Education for Certified Special Educators. I will use this education and experience to manage my own business providing educational support services to special needs students.
I wish everyone success in this leg of your journey to a brighter future. Be blessed.

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