Service Transition:
1. Describe your IT Knowledge Management policy.
a. Each team member should provide one example of an entry in the IT Knowledge Management database
2. Provide a process flow of your IT Change Management process. Use your company’s organizational charts. (Process Diagram)
3. Develop and explain your company’s Release Management procedure for IT changes or new products.
Service Operation
1. For incident management develop a priority chart that that describes how your company will prioritize incidents (break-fix) issues for the company.
2. Identify the process of how an IT issue goes from incident to problem management (diagram the flow is best). (Process Diagram)
Continual Service Improvement
1. Select one of the IT services you identified in your service catalog and describe the approach to evaluate it for improvement. Each team member selects one IT service.
0 comments