Read HR in Action Case Incident 2: Carter Cleaning Company: The Job Description on p. 118.
Answer the following questions with a minimum of 350 words (total):
4-17. Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate?
4-18. How should Jennifer go about collecting the information required for the standards, procedures, and job description?
4-19. What, in your opinion, should the store manager’s job description look like and contain?
These resources complement this learning objectives:
- What can you tell from Web sites such as http://www.cakecareers.com about how Cheesecake Factory recruits and selects employees? The Cheesecake Factory utilizes a variety of recruitment strategies to fill its many varied openings. The Web site highlights the need for skilled workers who enjoy working in a fast-paced, yet friendly environment. The Web site also indicates the opportunity for advancement for staff who would like to make a career at the Cheesecake Factory.
- Use http://online.onetcenter.org to answer the question, “How I can use http://online.onetcenter.org to do a better job of selecting employees for my department?” It is important to outline important and critical skills for successful job performance for each job.
- Your boss has asked you to find an executive recruiter who can help your company hire a sales manager for a chemical engineering company. You can use sites such as http://www.onlinerecruitersdirectory.com/ to find such recruiters. Can you identify three recruiters listed on the Directory?


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