Salesforce CRM Assignment

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Project Management, Systems Development Life-Cycle, and Blockchain

With information systems management, there are the technical skills that are needed, as well as soft skills. This assignment mostly focuses on the soft skills function (with a sprinkle of blockchain).

Unlike the previous assignment where you built a fully functional Salesforce app, this one is just readings and concept checks.

Learning Objectives

1. Identify the processes and functions of project management.
2. Identify common stages in a B2C project.
3. Recognize the processes of design thinking.
4. Define blockchain and what makes it work.
5. Recognize ways to contribute to successful organizational change.

Instructions

Step 1: Visit https://trailhead.salesforce.com/content/learn/modules/cc-project-mgmt (Links to an external site.) and complete the “Salesforce B2C Commerce Project Management” module.

Step 2: Visit https://trailhead.salesforce.com/en/content/learn/modules/design-thinking-for-sales/ (Links to an external site.) and complete the “Design Thinking for Sales” module.

Step 3: Visit https://trailhead.salesforce.com/en/content/learn/modules/blockchain-basics (Links to an external site.)and complete the “Blockchain Basics” module.

Step 4: Visit https://trailhead.salesforce.com/content/learn/modules/drucker_org_change_leadership (Links to an external site.) and complete the “Drucker School-Organizational Change Leadership” module.

What to submit?

A Google Doc or Word document which includes:

1. Screenshot of “Salesforce B2C Commerce Project Management” module with 100% completion (your name must be visible)

2. Screenshot of “Design Thinking for Sales” with 100% completion (your name must be visible).

3. Screenshot of “Blockchain Basics” with 100% completion (your name must be visible).

4. Screenshot of “Drucker School-Organizational Change Leadership” with 100% completion (your name must be visible).

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