Must include citations and sources from these books, WHICH
YOU MUST OWN I WILL NOT BE PROVIDING A COPY, YOU MUST OWN THESE BOOKS!
Here are the books:
Why don’t we listen better- James Petersen
Helping Skills For Human Service Workers Francis and Weikel
I
need discussion post replies for my discussion post I will be providing
my initual post and then three post I need replies to.
Empathy
After
reading chapter 3, I got to understand the meaning of and importance of
empathy, warmth, as well as genuineness in establishing a therapeutic
alliance with clients in the human service field (Stewarts , Zediker and
Witteborn, 2014).Communication is described as the continuous,
collaborative process of verbal as well as nonverbal denotation making. I
learned that no one person could completely control a communication
incident. Also, no single person can be answerable for a communication
consequence. I learned about how choices, cultures, as well as
identities, figure in all communicating, and how many ordinary
communication occasions, as well as conversations, are the most
persuasive (Stewarts, Zediker and Witteborn, 2014). I also learned the
critical skill of “nesting,” which helps one to deal with difficulties
associated with the communication.
The book covers all the crucial
subparts of interpersonal communication without being a dry “survey of
the literature.” I learned how communication and interpersonal
communication are related; how identities are co-constructed; the ins
and outs of verbal and nonverbal codes; perceiving and listening;
expressing and disclosing; communicating with family and friends;
communicating with intimate partners; coping with communication problems
like deception, defensiveness, power, and verbal aggression; conflict
management; bridging cultural differences; and promoting dialogue
(Stewarts, Zediker and Witteborn, 2014).
Here are some of the main
points that the readings make: communication affects the quality of
one’s life is that personal relationships affect one’s physical health.
Social media promotes or destroys interpersonal contact, depending on
how one uses it. Identities are built in the ways we listen to as well
as talk with each other. The most effective listening is mindful,
empathic, and dialogic. You can build relationships by carefully being
open with and to other people. It’s crucial to separate messages from
meta-messages in family talk. There are several specific ways to
communicate intimacy, affection, and social support (Stewarts, Zediker
and Witteborn, 2014). One can learn how to cope with hurtful words and
how to reduce defensiveness. There are ways to handle the break-up of
relationships gracefully and with minimal hurt. There are several
specific ways to build relationships with people culturally different
from you. Dialogue can help turn enemies into friends. In my opinion the
chapter was very educative.
References
France,
K., & Weikel, K. (2014). Helping skills for human service workers
building relationships and encouraging productive change (3rd ed.).
Springfield, IL: Charles C Thomas, Publisher.
Discussion Post I need replies to:
1st Post: Julie Kearns
Create Connections for Transformation
Empathy,
warmth, and genuineness combine to create one important key to
assisting those who seek the help of human service professionals:
connection. Connection with another individual builds a bond of trust
that allows for openness in expressing information and feelings within a
counseling relationship. This is not a friendship, it is a professional
relationship that permits the human services professional to act as a
guide, not as an instructor or drill sergeant or boss. I think this is
an important distinction.
France and Weikel (2014) cite Gabel’s
2013 work on transformational leadership. I would extend a bit more to
include Mezirow’s (1991) transformative learning theory. Mezirow (1991)
postulated that learning occurs as a result of a crisis in one’s life.
In dealing with behaviors, he stated, “Behavior based on mindlessness is
rigid and rule governed, while that based on mindfulness is rule
guided” (Mezirow, 1991, p. 114). Being in the moment, mindful of how we
listen to others, the concept is applied both to the counselor and can
be applied to assist the client in breaking long-held rigid and
potentially erroneous or detrimental beliefs.
France and Weikel
(2014) emphasize empathy, warmth, and genuineness create an alliance.
This alliance creates a cooperative atmosphere in which the human
services counselor and the client work together. Stewart, Zediker, and
Witteborn (2012), explain that the skill of “encouraging” further
assists in drawing out information from another person; therefore, it is
important to have the skills of empathy, warmth, and genuineness
(France & Weikel, 2014) combined with the encouragement to create a
strong connection of trust.
The above referenced work of Mezirow
(1991) is also significant in our current study as in that particular
section of his book deals with meaning-making through reflection. I have
a strong background in adult education, and some of the information we
are learning is starting to merge with many of the adult learning
theories I have studied, transformative learning theory in particular
(Mezirow, 1991).
References
France, K. & Weikel, K. (2014). Helping skills for human service workers: Building relationships and encouraging productive change (3rd ed.). Springfield, IL: Charles C. Thomas Publisher Inc.
Mezirow, J. (1991). Transformative dimensions of adult learning. San Francisco, CA: Jossey-Bass.
Stewart, J., Zediker, K.E., & Witteborn, S. (2012). Empathetic and dialogic listening. In J. Stewart (Ed.), Bridges not walls: A book about interpersonal communication (11th ed.) (pp. 192-207). New York, NY: McGraw Hill
2nd Post:
Jason Peterson
DB 4
Empathy
is important because it allows you to step into the other person shoes
to understand how they are feeling and communicate your understanding
back to them. In the human services field it is our job to help and make
the client feel at ease. Building a bond is most important so that the
client trusts you and will eventually show improvement. Nonverbal cues
connect with verbal ones (Stewart, Duck & McMahan, 2012). Nonverbal
cues can be used to express empathy such as letting the client talk and
engaging them with your eyes. Nodding your head when they are speaking
and when it is time to respond, reflect back in a caring way to them
what you heard them say. Your attitude and feelings toward the other
person are also communicated nonverbally (Stewart, Duck & McMahan,
2012). This can be displayed by silence, tone of voice and averting your
eyes.
When dealing with my subordinates I make sure to give them
my full attention. Since they are so much younger I do my best not to
lose them when they are telling me personal and important things. I look
them in the eyes, I nod and I always reflect back in a caring way. Even
though sometimes I may not agree with their thoughts, I never let them
know my stance. Although I’m older I always put myself in their shoes
and try to understand their thought process.
Reference:
Stewart, J. R., Duck, S., & McMahan, D. (2012). Bridges not walls: A book about interpersonal communication. New York, NY: McGraw-Hill.
Brandi Smith
DB4 – Empathy, Warmth, and Genuineness
After
completing the reading this week, it gave me some insight on areas that
I can learn to communicate better in regards to warmth. Being warm does
not prevent you from encouraging clients to consider the consequences
of their behavior, although warmth does suggest that you refrain from
offering judgmental comments conveying your own opinions of issues being
discussed (France and Weikel, 2014). In having warmth I think that it
is important for people to not only know the person they are
communicating with but also know the type of responses they should be
giving. Also, with warmth, the person that is listening is using
dialogic listening. Dialogic listening helps the people in the
conversation build meaning together (Stewart, Witteborn and Zediker,
2012). Warmth and dialogic listening can serve as an aid in
acknowledging the speaker’s feelings and being able to move past how the
listener is feeling at that present moment. This is a learning tool for
me as I sometimes provide my own thoughts and opinions on what the
speaker is saying rather than listening to the message they are trying
to convey. Sometimes you may find yourself ready to make a judgmental
statement that do not arise from a need to preserve life (France and
Weikel, 2014). Practicing warmth in my everyday listening can provide a
drastic change to how I communicate with others. I also believe that
providing more warmth will also assist with how others may see me as
flexible and confusing according to my DISC. In fostering relationships
with others I do not believe it is possible to carry out a healthy
relationship without genuiness, empathy, and warmth.
France, K. & Weikel, K. (2014). Helping skills for human service workers: Building relationships and encouraging productive change (3rd ed.). Springfield, IL: Charles C. Thomas Publisher Inc.
Stewart, J. (2012). Bridges not walls: A book about interpersonal communication (11th ed.). New York, NY: McGraw-Hill Education.
You
will reply to the threads 200–250 words each. When addressing each
specific topic, integrate relevant ideas from the various course texts
and materials. In your replies, extend the discussion by analyzing and
building upon your classmates’ ideas. Threads and replies must
demonstrate course-related knowledge and assertions be supported by
references in current APA format. Use first person and single-spaced
formatting and indent new paragraphs. Your threads and replies must be
well written, well organized, and focused.
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