Case Study B – Data Integration Software Tool: You must build a software tool for a telephone company that enables data to be used by a variety of software applications. The project team consists of an unknown number of personnel for the design, development, building, deployment, and operation and maintenance of the system. The team members may be located around the world, in different time zones.
Complete the following parts of the Quality Management Plan Template (linked in the Resources under the Required Resources heading):
- Cover page.
- Section 3 (Quality Requirements Analysis).
Section 1 (Project Description).
Section 1 (Project Description)
Write a detailed description of your project, based on your chosen case study (1–2 pages).
Section 3 Quality Requirements Analysis
Identify your project’s quality requirements, and explain how you determined them. As an alternative to documenting your project’s quality requirements in Section 3 of the template, you may document them in a Microsoft Excel worksheet.
- Review project-related documentation, such as the project charter, the scope of work, and the expectations and rules of your organization and department for their quality requirements. This review enables you to identify the quality requirements for the project’s deliverables. For example, if the statement of work (SOW) states that a quality requirement for a software product must have a reliability rate of 99.999 percent, then your product must meet this requirement. Essentially, you are looking for the who, what, and when of the project quality management plan.
- Identify the people who can assist in, or influence, the determination of specific quality requirements. For example, managers, CEOs, clients, employees, vendors, and others. Consider how each stakeholder, based on his or her relationship to the project and the organization, might impact quality.
Identify different types of quality requirements, such as reliability and maintainability, and explain their applicability to your project.
Determine when specific quality requirements must be addressed during the project. For example, arethe quality requirements addressed continuously throughout the project, addressed at the beginning of the project, or addressed during a specific phase of the project? Why?
Complete all of Section 4 (Quality Planning) of the Quality Management Plan Template (linked in the Resources under the Required Resources heading).
4.1 Tools Review
Consider a situation in which you are asked to review a quality planning tool developed by a contractor or coworker.
- What elements or features would you look for to ensure that it satisfies the requirements of a good tool?
- How would you ensure these elements are included?
Provide at least one example of a quality planning tool that is ineffective or deficient in some respect. Then, provide suggestions for improving it. Explain why you think your suggestions would improve the tool.
4.2 Quality Planning Tools and Metrics
Using your choice of software (such as Microsoft Excel, Project, or Visio), develop at least two quality planning tools appropriate for your project that represent different aspects of quality.
- Explain the advantages and disadvantages of each tool. Provide support for your analysis.
- Add project data and information to the tools.
Explain how to use the tools and how the tools will be used on your project. Consider their general acceptance and use within the industry.
Develop at least three planning metrics, representing different aspects of quality, that are appropriate for both your project and selected quality planning tools. Consider each metric’s acceptance and use within the industry.
4.3 Quality Planning Checklists and Baseline
- Explain the purpose of a checklist and justify its use as a quality planning tool.
- Consider similar projects and the organization’s mission and goals.
Develop at least two quality planning checklists that address different aspects of the project.
Identify and justify the quality planning baseline for measuring and reporting quality performance on your project.
Complete Section 5 (Quality Assurance) of the Quality Management Plan Template (linked in the Resources under the Required Resources heading).
5.1 Tools Review
Consider a situation in which you are asked to review a quality assurance, change control, or process analysis tool developed by a contractor or coworker.
- What elements or features would you look for to ensure that it satisfies the requirements of a good tool?
- How would you ensure these elements are included?
Provide at least one example of a quality assurance, change control, or process analysis tool that is ineffective or deficient in some respect. Provide suggestions for improving it and explain why you think your suggestions would improve the tool.
5.2 Quality Assurance and Change Control Tools
Using your choice of software (such as Microsoft Excel, Project, or Visio), develop at least two quality assurance and change control tools appropriate for your project. In selecting your tools, consider your organization’s mission and goals. Explain the relative importance of each tool.
- Explain the advantages and disadvantages of each tool. Provide support for your analysis.
- Add project data and information to the tools.
Explain how the tools will be used on your project. Consider their general acceptance and use within the industry.
5.3 Process Analysis Tools
Using your choice of software, develop two process analysis tools appropriate for your project.
- Explain the advantages and disadvantages of each tool. Identify the most significant advantages and disadvantages, and provide support for your analysis.
- Add project data and information to the tools.
Explain how the tools will be used on your project. Consider their general acceptance and use within the industry.
Complete Section 6 (Quality Control) of the Quality Management Plan Template (linked in the Resources under the Required Resources heading).
6.1 Quality Control Tools and Charts
Using your choice of software (such as Microsoft Excel, Project, or Visio), develop at least two quality control tools and charts appropriate for your project.
- Explain the advantages and disadvantages of each tool and chart. Provide support for your analysis.
- Add project data and information to the tools and charts, and explain what the data and information are indicating.
Explain how the tools and charts will be used on your project.
Consider their general acceptance and use within the industry.
Explain how they could be used by the organization after the project is complete.
6.2 Quality Management Plan Review
Consider a situation in which you are asked to review a quality management plan developed by a contractor or coworker.
- What elements and information would you look for to ensure that it satisfies the requirements of a good plan?
- How would you ensure these elements and information are included?
Provide two or more examples of deficiencies in a plan. Provide suggestions for improving those areas. Explain why you think your suggestions would improve the plan.
Quality Management Plan Final Submission.
Complete the remaining sections of the Quality Management Plan Template:
Section 2 (Executive Summary). Explain the purpose of the plan and summarize its content.
Section 7 (Project Conclusion). Summarize the plans and planning processes for project stakeholders.
Section 8 (Appendices). Appendices are optional. Add them to your plan as needed.
Section 9 (References). List all references used in the development of your plan.
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