See the attached excel report showing tabs of problem 1 and problem 2. The data has already been graphed and the excel report is complete.
Problem 1: The Great North Woods Clothing Company sells specialty outdoor clothing through its catalog. A quality problem that generates customer complaints occurs when a warehouse employee fills an order with the wrong items. The company has decided to implement a process control plan by inspecting the ordered items after they have been obtained from the warehouse and before they have been packaged. The company has taken 30 samples (during a 30-day period), each for 100 orders, and recorded the number of defective orders in each sample, which is shown on “Problem 1” of the attached excel report.
Problem 2: The Great North Woods Clothing Company is a mail-order company that processes thousands of mail and telephone orders each week. It has a customer service number to handle customer order problems, inquiries, and complaints. The company wants to monitor the number of customer calls that can be classified as complaints. The total number of complaint calls the customer service department has received for each of the last 30 weekdays are shown on the attached excel report as “Problem 2.”
1. In a Word document, explain if the processes are in control or not and determine what nonrandom causes might contribute to the process being out of control.
2. Write 1-3 paragraphs that demonstrate your knowledge of the concepts from the assigned reading related to the problem solutions.
3. Write 1-3 paragraphs that explain the solutions using the concepts from the assigned reading that relate to the solution.
Assigned readings:
2 attached articles
Chapter 2 of textbook: Russell, R. S., & Taylor, B. W., III. (2014). Operations management: Creating value along the supply chain (8th ed.). Hoboken, NJ: John Wiley & Sons. ISBN: 9781118738542.
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