From your experience, you already know the value of a comprehensive quality assurance plan. In order to convince the NearlyFree.com management that the NEO project turnaround will be successful you will perform the following tasks.
- Prepare a cost of quality (COQ) analysis using a common method to classify cost. See Project Management – A Systems Approach to Planning, Scheduling and Controlling, Chapter 20, “Quality Management,” Section 20.8 (pages 890–893) and the PMBOK® Guide Section 8.1.2.2. (page 235).
- Develop a Quality Assurance Plan for both planned and systematic activities.
- Explain how the Quality Assurance Plan supports project quality. Consider its impact throughout the project.
| Task Name | Work |
| NearlyFree Employee Orientation Project | 992 hrs |
| Initiating | 0 hrs |
| Develop project charter | 0 hrs |
| Review charter | 0 hrs |
| Charter signed | 0 hrs |
| Planning | 272 hrs |
| PM Jones | 136 hrs |
| Develop project plan | 128 hrs |
| PM Jones | 128 hrs |
| Review project plan | 8 hrs |
| PM Jones | 8 hrs |
| Project plan approved | 0 hrs |
| PM Jones | 0 hrs |
| Kickoff Meeting | 0 hrs |
| PM Jones | 0 hrs |
| Executing | 712 hrs |
| Interface Requirement | 24 hrs |
| Tom Johansen Webmaster | 24 hrs |
| Software Requirement | 32 hrs |
| Alice Yee Software Specialist | 32 hrs |
| User Documentation | 16 hrs |
| Alice Yee Software Specialist | 16 hrs |
| Training Materials | 48 hrs |
| Cheryl Gladstone HR Manager | 48 hrs |
| Product Requirements Review Meeting | 20 hrs |
| Tom Johansen Webmaster | 4 hrs |
| Alice Yee Software Specialist | 4 hrs |
| John Sachs Quality Assurance Admin | 4 hrs |
| Cheryl Gladstone HR Manager | 4 hrs |
| PM Jones | 4 hrs |
| Construction | 392 hrs |
| Develop Software Application | 360 hrs |
| Analyze Interface Needs | 16 hrs |
| Tom Johansen Webmaster | 16 hrs |
| Analyze Software Needs | 16 hrs |
| Alice Yee Software Specialist | 16 hrs |
| Write Interface Specs | 80 hrs |
| Tom Johansen Webmaster | 80 hrs |
| Write Software Specs | 80 hrs |
| Alice Yee Software Specialist | 80 hrs |
| Code Software Application | 80 hrs |
| Alice Yee Software Specialist | 80 hrs |
| Develop Interface | 40 hrs |
| Tom Johansen Webmaster | 40 hrs |
| Test Interface | 16 hrs |
| Tom Johansen Webmaster | 16 hrs |
| Test Software Application | 16 hrs |
| Alice Yee Software Specialist | 16 hrs |
| Application Development Review Meeting | 16 hrs |
| Tom Johansen Webmaster | 4 hrs |
| Alice Yee Software Specialist | 4 hrs |
| John Sachs Quality Assurance Admin | 4 hrs |
| PM Jones | 4 hrs |
| Develop User Documentation | 16 hrs |
| Alice Yee Software Specialist | 16 hrs |
| Develop Training Materials | 16 hrs |
| Cheryl Gladstone HR Manager | 16 hrs |
| Integration and Testing | 64 hrs |
| Put Application on Intranet | 24 hrs |
| Tom Johansen Webmaster | 24 hrs |
| Quality Assurance Test | 24 hrs |
| John Sachs Quality Assurance Admin | 24 hrs |
| Integraton and Testing Review Meeting | 16 hrs |
| Tom Johansen Webmaster | 4 hrs |
| Alice Yee Software Specialist | 4 hrs |
| John Sachs Quality Assurance Admin | 4 hrs |
| PM Jones | 4 hrs |
| Training | 116 hrs |
| Software Training for HR | 96 hrs |
| Tom Johansen Webmaster | 24 hrs |
| Alice Yee Software Specialist | 24 hrs |
| Cheryl Gladstone HR Manager | 24 hrs |
| PM Jones | 24 hrs |
| Training Review Meeting | 20 hrs |
| Tom Johansen Webmaster | 4 hrs |
| Alice Yee Software Specialist | 4 hrs |
| Cheryl Gladstone HR Manager | 4 hrs |
| Jennifer Beal Project Sponsor | 4 hrs |
| PM Jones | 4 hrs |
| Controlling | 0 hrs |
| Status Report | 0 hrs |
| Status Report 1 | 0 hrs |
| Status Report 2 | 0 hrs |
| Status Report 3 | 0 hrs |
| Status Report 4 | 0 hrs |
| Status Report 5 | 0 hrs |
| Status Report 6 | 0 hrs |
| Status Report 7 | 0 hrs |
| Status Report 8 | 0 hrs |
| Status Report 9 | 0 hrs |
| Status Report 10 | 0 hrs |
| Status Report 11 | 0 hrs |
| Status Report 12 | 0 hrs |
| Status Report 13 | 0 hrs |
| Status Report 14 | 0 hrs |
| Status Report 15 | 0 hrs |
| Status Report 16 | 0 hrs |
| Status Report 17 | 0 hrs |
| Status Report 18 | 0 hrs |
| Change reports | 0 hrs |
| Project Close | 8 hrs |
| PM Jones | 4 hrs |
| Post Mortem Lessons Learned | 4 hrs |
| PM Jones | 4 hrs |
Total Cost of Quality =
External Failure + Internal Failure + Appraisal + Prevention Costs
|
Project activity |
Hours spent |
Is part of CoQ |
Componenet of CoQ |
|
The following table identifies:
- The
project processes subject to quality assurance. - The
quality standards and stakeholder expectations for that process. - The
quality assurance activity – e.g., quality audit or reviews, code review –
that will be executed to monitor that project processes are properly
followed. - How
often or when the quality assurance activity will be performed. - The
name of the person responsible for carrying out and reporting on the
quality assurance activity.
|
Project Process |
Process Quality Standards/ Stakeholder Expectations |
Quality Assurance Activity |
Frequency/Interval |
Who is Responsible |
|
Example: Review software development practices of |
Software requirements specification. Developers have completely and accurately |
Peer review of software requirements |
At regular intervals during the collection |
Lead developer in conjunction with other |
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