It is now one month after the PickPOCIT contract has been awarded to OK.COM. As the Project Manager, you have worked with your project team to create a Project Plan. ISI leadership and OK.COM have approved the plan, culminating in a successful Project Baseline milestone. Unfortunately, you have just learned that there will be a delay in the delivery of the Automated Order Taking (AOT) software from SAP Software Solutions and OK.COM, impacting the project schedule. You believe that ISI can mitigate these schedule impacts – particularly at this early stage of the project – and still meet the final test delivery schedule.
- Although you recognize that additional planning and discussions with your team will be needed to develop a path forward, you want to alert them to this news and get the team members thinking about mitigation strategies. For the first part of this assignment, write an email to the PickPOCIT project team regarding the delay in delivery of the AOT software.
- Recognizing that this is an important project for ISI, you decide to proactively inform the leadership of the delay. A meeting may be merited for more detailed discussions, but you realize the need to convey information soonest. For the second part of this assignment, write an email to the ISI Management Committee regarding the delay in delivery of the AOT software.
Consider the audience for each of these communications, thinking about how you might alter your message for the PickPOCIT project team vs. the ISI Management Committee. And think carefully about your closing or salutation – it should align with the tone of the message that you are communicating in the email. - For the third part of this assignment, provide an explanation of your communication choices and the approach you used in writing these emails. What specific decisions did you make in developing your message for each audience? What is the rationale for any differences between the communications?
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