The final definition of quality is the customer’s perception of a product’s or service’s
A- quality of conformance
B- quality of design
c- fitness for use
d- process capability
The answer is ()
2- From the producer’s perspective, an important consideration in achieving quality of conformance is
A- quality cost
B- product cost
C- design cost
D- labor cost
The answer is ()
3- The PDCA cycle is also known as
A- Total Quality Management
B- Six Sigma
c- the Deming Wheel
D- ISO:9001
The answer is ()
4- Match the following quality tools with the descriptions below.
A- The causes of quality problems, divided into categories
(Scatter diagram or Histogram or Cause and Effect Diagram or Pareto Diagram ) (please choose one)The answer is (.)
B- Chart that helps focus on quality problems that will result in the greatest immediate impact on quality improvement
(Scatter diagram or Histogram or Cause and Effect Diagram or Pareto Diagram ) (please choose one)The answer is (.)
c-
Shows the natural frequency of data related to a quality problem
(Scatter diagram or Histogram or Cause and Effect Diagram or Pareto Diagram ) (please choose one)The answer is (.)
D- Shows the relationship (or lack thereof) between two variables
(Scatter diagram or Histogram or Cause and Effect Diagram or Pareto Diagram ) (please choose one)The answer is (.)
5-Which of the following is NOT an effort to involve employees in quality improvement?
A-Kaizen
B-Process improvement teams
C-Quality circles
D-VoC
6-The Six Sigma process DMAIC stands for
A- design, manage, analyze, implement, continuous improvement
B-
define, measure, analyze, improve, control
c- design, make, assemble, inspect, complete
D- define, make, align, implement, control
The answer is ()
7- Which of the following is true about quality costs?
A- The cost of achieving good quality includes both internal and external failure costs.
B- Prevention costs are the costs of ensuring that product-quality specifications are being met.
C- External failure costs include both scrap and rework costs.
D-
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Quality costs include both the cost of quality assurance and the cost of not conforming to specifications. |
The answer is ()
8- Improving quality can have a positive effect on productivity by both increasing good output and reducing inputs.
A- True
B- False
The answer is ()
9- Which of the following is NOT true about quality management in services?
A-
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Quality is difficult to manage in services because customers interact directly with the “production process.” |
B- Quality is difficult to manage in in services because many dimensions of service quality are subjective in nature.
C-
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The quality tools are not as applicable in a service environment as in a manufacturing environment. |
D-
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Service firms typically lose more customers for quality reasons than they do for price. |
The answer is ()
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