You are assigned the task of developing a performance measurement system in your operation. What information would you need to establish the system? What steps would you take to develop and implement the system? What concerns would you have about the validity or reliability of the system?
Human limitations have an impact on job design, equipment, processes, etc. What are human limitations? How do they impact work? Why must you be aware of the issue of limitations? What are the implications of limitations on expected job performance?
Training employees is essential for organizations to ensure productivity. If you are given the task of developing training for a new process, what would you do to ensure the training provides what the employees need to perform the new job? How would you know if you were successful in your efforts?
Organizations have a major concern related to customer service and customer satisfaction. Why are organizations stressing customer satisfaction? What would you do to determine the level of satisfaction the customers have with your function? Provide steps in the process and how you would use the results.
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