OPS/574: Creating Value Through Operations

Wk 3 – Apply: Service System Applications [due Day 7]

Assignment Content

1. The purpose of this assignment is to align proper service system applications to certain industries. You will also analyze and evaluate a company’s customer service strengths and challenges.
   Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.
   Identify the type(s) of service system used in the company or a certain part of the company.
   Create an 8- to 10-slide PowerPoint presentation, including detailed speaker notes, that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons if available.
   Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.