OPMT 620 University Canada West Recycling Quality Case Study

After reviewing the case( attached pdf), Answer the following questions :

1- Who are the customers within the municipal recycling supply chain? Start by creating a SIPOC diagram centered about the MRF. Note both material and information components.

2. What are the key objectives of the municipal recycling process and how could they be measured?

3. How may the three approaches to quality as personified by Deming, Juran and Crosby be applied to the situation at the MRF?

4. Take the position of Perry and decide where to focus his efforts: the suppliers, the process, or the customers. How did you make the decision?

ALL ANSWER MUST HAVE DEPTH AND SHOWS CRITICAL THINKING.

NOTE: 1. Each answer must have at least 400 words

2.all answers must be according to rubrics. Grading rubrics are attached.

3. table of contents

Executive Summary

Introduction

Question 1

Question 2

Question 3

Question 4

Recommendation & Conclusion

References

Appendix