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Operations Management — Quality Tools Homework Help

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Quality Tools Homework Assignment
Every important activity in a value stream should be measured. A run chart is common tool used tomonitor these measurements over time. A run chart is alternatively called a time series chart or a trendchart. A run chart is basically a Statistical Process Control Chart without the upper and lower limits. For arun chart, the value stream measurement is displayed according to the Y axis and the time/sequence isdisplayed on the X axis.
A histogram is a tool to graphically display the frequency of the value stream measurements withoutregard for time. For a histogram, the value stream measurements are displayed on the X axis and thefrequency of the measurements, according to dimensional categories, are displayed on the Y axis. Thedescription of histogram on pages 63 and 65 in the text is misleading. These descriptions are more akinto a bar chart, or when the categories are organized from most frequent to least frequent, to a paretochart. A correct description of histogram, also called a frequency distribution chart, can be found athttp://www.socialresearchmethods.net/kb/statdesc.php, under the subheading section title TheDistribution, and including Tables 1 and 2.
When analysis of the values stream measurements using a run chart and a histogram indicate that theperformance is deficient, then the potential causes for “gaps” in performance can be analyzed with aCause-and-Effect Diagram.
When data are collected for these potential causes (or categories) of poor performance, then the datacan be displayed with a Pareto chart, visually indicating the cause/categories by number or percentage,with the cause/category with the greatest number/frequency in the far left column and thecause/category with the least number/percentage in the far right column.
Choosing some process activity which is measured, I am asking you to complete three out of the fourfollowing assignment deliverables. You choose which 3 to complete. Computer generated or hand drawsubmissions are accepted.
1. Create a run chart and make a comment about the performance.2. Create a histogram and make a comment about the performance.3. Brainstorm the potential causes of deficient performance using a cause-and-effect diagram, and
make a comment about the results of the analysis.4. Create a pareto chart based upon causes/categories of performance deficiency, and make acomment about the results of the analysis.
Your resources may include your own personal experience or first-hand observation, your interview ofsomeone with personal experience or first-hand observation, an article, case study, or web site. Do notcut and paste from any source, except for brief quotations that are properly cited.

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