Response Guidelines
After
posting your discussion, provide a substantive response to one of your
peers who chose the same option as you did and one who chose the other
option. You need to submit a minimum of one initial post and one
response to each option to earn the minimum grade for participation.
Consider the insights, comments, or questions raised as a result of your
peers’ posts. Be sure to reference sources, as appropriate and using
APA style and format, in supporting your views.
Learning Components
This activity will help you achieve the following learning components:
Assess a process and its opportunities for process improvement.
Apply master’s-level skill in critical thinking, research, and writing.
Cite and reference resources, using APA style and format and giving appropriate credit for another’s work.
Use feedback from instructor and peers to improve writing skills.
Briefly
describe the process. Where does this process fall on the
Customer-Contact Matrix for Service Processes? Discuss specific aspects
of how the process might be improved.
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