The main task of the assignment is to draft a report to recommend a human capital measurement system. Students should thus view the three proposed sections as interlinked. The analysis of the customer satisfaction survey data is to support your recommendation of the HC measurement system (i.e. the HR scorecard). The dataset is to help you understanding how the company is doing and the role of human capital in the business. With this, you can start to build your argument for HC measurement.
2. You may append the human capital-to-enterprise pathway as an Annex and use the space in the report to explain the map, especially the linkages. I also advise students to (a) identify a single competitive strategy for the company and (b) identify at most two business units that are critical to delivering the competitive strategy. This will keep to ensure that the maps are clear and explanation detailed. Given the five page word-limit, it will be difficult to cover more.
3. The HR scorecard comprises five elements: Business objectives, HR deliverable, HR efficiency, HR alignment and High Performance Work System. Each HR deliverable will require detailing of the HR efficiency, HR alignment and High Performance Work System as these are the factors that drive the HR deliverable. So, if you identifying two business output with one HR deliverable for each output, you will have two sets of scorecard.
Assignment required tutor to utilize SPSS application, after which do a write up on the findings.
Only take up Q if tutor have knowledge on SPSS application and Human Resource Management.
Attached is the Customer Survery Dataset which needs to be analysed. Thereafter, to attempt the assignment which is attached in file ( HRM 318 PT TMA Jan 2020).
Additional course materials are attached (HRM 318_ StudyGuide)
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