please use this book to answers Excellence in Business Communication. (2013). Thill & Bovée, Tenth Edition, Prentice-Hall. ISBN-10: 0132719045; ISBN-13: 978013719049 – please give page numbers for each question
QUESTION 1
“All the characteristics and experiences that define each of us as
individuals” is the definition of ________
A.
Pluralism.
B.
Ethnicity.
C.
Diversity.
D.
Culture.
E.
None of the above.
QUESTION 2
Business communication is often more demanding than social
communication because communication on the job is affected by the _____
A.
Globalization of business.
B.
Increasing value of business information.
C.
Pervasiveness of technology.
D.
Growing reliance on teamwork in business.
E.
All of the above.
QUESTION 3
The key to a productive meeting is careful planning that addresses
_____
A.
None of the above.
B.
Its purpose.
C.
Its participants.
D.
Its location and agenda.
E.
all of the above.
QUESTION 4
When introducing yourself to someone in a business context, you should
always include a brief description of ________
A.
Your greatest accomplishment.
B.
Your role in the company.
C.
One of your personal interests or hobbies.
D.
Your company’s history.
E.
All of the above.
QUESTION 5
Most people belong to ______
A.
only one culture at a time, but it can change
over their lifetime.
B.
no culture at all, due to increased
globalization.
C.
all cultures although most do not realize it.
D.
only one culture.
E.
several different cultures.
QUESTION 6
Unlike style sheets and templates, _________ address(es) the overall
look and feel of a page or screen, including color palettes and background
images.
A.
style sets
B.
boilerplate
C.
themes
D.
file merge
E.
autocorrect
QUESTION 7
The preferred title for women in business is __________, unless the
individual requests otherwise.
A.
Mme.
B.
Miss
C.
Mrs.
D.
Madam
E.
Ms.
QUESTION 8
When you are criticizing or correcting, it is best to _________
A.
emphasize the audience’s mistakes so that they
will not make the same ones again.
B.
enlist a partner to echo and affirm your
negative comments.
C.
be honest and call attention to the audience’s
failures or shortcomings.
D.
single out the guilty audience members as an
example for everyone else to learn from.
E.
focus on what the audience members can do to
improve.
QUESTION 9
For effective document design, you should _______
A.
balance the space devoted to text, artwork, and
white space.
B.
fit as much material as possible on each page.
C.
use bright background colors to make your
messages stand out.
D.
use a mix of several typefaces and type sizes
and include a variety of decorative touches to make the page look more
interesting.
E.
do all of the above.
QUESTION 10
Using white space in a document ________
A.
is considered “cheating.”
B.
is helpful only when you lack adequate
information.
C.
makes your document look unappealing.
D.
provides visual contrast and important resting
points for your readers.
E.
is only an option when you can’t use color.
QUESTION 11
Serif typefaces are generally preferable to sans serif fonts for ______
A.
headings and captions.
B.
regular paragraph text.
C.
all business documents.
D.
display treatments.
E.
none of the above.
QUESTION 12
Because many email programs display the first few words or lines of
incoming messages, you should _______
A.
leave several blank lines at the beginning of
each message.
B.
use phrases such as “MUST READ” in
your first sentence.
C.
treat the first sentence of the message as an
extension of your subject line.
D.
be vague in your first sentence, to entice the
reader to open the message.
E.
try to limit all email messages to a single
sentence.
QUESTION 13
Email etiquette requires that writes do all of the following except
________
A.
mark all emails as “urgent” to make
sure they are read.
B.
make sure every email they send is absolutely
necessary.
C.
be careful to keep their emotions in check when
composing messages.
D.
use an email signature file to give recipients
your contact information.
E.
respect the chain of command.
QUESTION 14
Social media postings on sites such as Twitter and Facebook ________
A.
have caused some employees to be fired.
B.
appear online for only a very short time, so if
you post something inappropriate there is no need to worry.
C.
cannot be forwarded or copied.
D.
are personal and confidential, and cannot be
used in a court of law.
E.
cannot legally be used by employers to make
personnel decisions such as those related to promotion or termination.
QUESTION 15
In terms of social networking, UGC stands for ________
A.
underground correspondence.
B.
ungrammatical conversation.
C.
user-generated content.
D.
urgent governmental communication.
E.
none of the above.
QUESTION 16
When your message is complex and includes a large amount of
information, _______
A.
audiences will not expect you to have only one
main idea.
B.
a variety of techniques (such as brainstorming)
can help determine your main idea.
C.
effective communicators realize that trying to
find a single main idea is a waste of time.
D.
it is best to allow the audience to figure out
the main idea on their own.
E.
it is not necessary to determine a single main
idea, as long as you are clear about the topic.
QUESTION 17
“Insurance premiums have increased, and cost-of-living raises have
not kept up” is a _______ sentence.
A.
complex
B.
simple
C.
compound-complex
D.
simple-compound
E.
compound
QUESTION 18
“Although our servers are stable, the telephone system is a
serious concern” is a _________
A.
simple-compound sentence.
B. compound-complex sentence.
C. compound sentence.
D. complex sentence.
E. simple sentence.
QUESTION 19
Adopting a
“you” attitude in business writing is simply a matter of using the
pronoun “you” as much as possible.
True
False
QUESTION 20
Ethics can
be defined as not doing anything illegal.
True
False
QUESTION 21
Cultural
context refers to the pattern of physical cues, environmental stimuli, and
implicit understanding that conveys meaning between members and the same
culture.
True
False
QUESTION 22
International
business communication has been hampered by tightening trade barriers
throughout the world.
True
False
QUESTION 23
As long as
your message is clear, the size of your audience should not affect your
approach.
True
False
QUESTION 24
The
denotative meaning of a word is its dictionary definition.
True
False
QUESTION 25
In general,
user-generated content sites have yielded disappointing results for companies
that have used them for business purposes.
True
False
Excellence in Business Communication.
(2013). Thill & Bovée, Tenth Edition, Prentice-Hall. ISBN-10: 0132719045;
ISBN-13: 978013719049
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