Question 1 (1 point)
Communication differences are those conflicts related to misunderstandings between employees.
Question 2 (1 point)
A problem is which of the following?
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something no one can solve
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something we can take action on
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should be ignored
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none of the above
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Question 3 (1 point)
Gray areas are best defined as which of the following?
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exist when it comes to ethical issues
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do not exist when it comes to ethical issues
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only exist when there is no code of ethics
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none of the above
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Question 4 (1 point)
Effective leaders who are comfortable with problem solving do not always know how to gather the right people.
Question 5 (1 point)
A code of ethics includes which of the following:
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the organization’s position when it comes to moral issues
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direction on where an organization can conduct its business
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instructions on how leaders should hire personnel
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none of the above
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Question 6 (1 point)
Conflict is always a negative thing.
Question 7 (1 point)
Problem solving is the greatest enabler for growth and opportunity.
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True
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False
  Multiple Choice |
Question 8 (1 point)
Personal differences are not those related to individual values.
Question 9 (1 point)
____ generally can exist throughout all levels of an organization, and that is not necessarily rare or a bad thing as it offers learning opportunities.
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Problems
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Cubicles
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Assessments
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Metrics
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Question 10 (1 point)
Once you have your course of action to solving a problem, your next concern is how to _______ it.
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get past
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report
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measure
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implement
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