1 – Prior to beginning work on this discussion forum, read Chapter 1 of your course text, and The Best of Best Practices: Critical Success Factors for Identifying and Measuring Industry-Leading Management Solutions and Understanding Victory: Adapting Operational Design to Address Resource Management Challenges
Define the terms process and process integration. Use these definitions to describe at least one process you deploy at your current place of employment or any previous place of employment. Be specific and use course concepts and principles to support the positions that you take. Your initial post should include examples and be at least 250 words.
2 – Prior to beginning work on this discussion forum, read Chapter 2 and Chapter 3 of your course text, and the Changes in Toyota Motors’ Operations Management article.
Using the three competitive dimensions of cost, quality, and customer service to explain your rationale for your most recent significant product or service purchase. Consider a consumer good, such as an automobile or a household appliance, a service such as a decision to open an account at a bank or to purchase insurance, or any other product or service that you have purchased in the last two years that cost more than $100. Explain in rank order of importance the three competitive dimensions you considered in making such a purchase. Speculate on the strategic implications of your decisions on the manufacturer or service provider. Prior to the discussion, read Chapter 2 and Chapter 3. 300 words
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