Questions
1. As of 2017, what type of manufacturing process did LWT
appear to be using? What level of customization was it
offering? Where was the point of customization?
2. Using Table 3.2 and Figure 3.12 as guides, how would you
describe the service side of LWT’s business prior to 2018?
What were the managerial challenges?
3. What type of manufacturing process is needed to support
the changes proposed by Chuck Keown? What level of
customization will LWT be offering? Where will the point
of customization be?
4. Using Table 3.2 and Figure 3.12 as guides, how will the
service side of the house change in 2018? What will the
new managerial challenges be?
5. Develop a list of 8 to 10 things that must happen in order
to accomplish the changes Chuck Keown envisions. Will
the new business model be more or less difficult to manage
than the old one? Justify your answer.
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