Choose a service (e.g., the DMV, a fast-food eatery, a bank) and write a short paper (one page) describing how you would implement lean and/or Six Sigma methodology into that service to improve the value to the customer.
Service identified
Lean or Six Sigma methodology is identified
Lean or Six Sigma implementation method is explained ï‚·
Perceived value to customer is explained
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lean and six sigma
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