Importance of customer service in hospitality industry Topic: Importance of customer service in hospitality industry Paper instructions: Must include financial data including costs and benefits of customer service. Outline: Importance of Customer Service in Hotels ? Full service vs. Select Service differences ? Explain different needs ? How to fulfil needs of hotel ? Training employees ? Making sure staff is knowledgeable and consistent ? Quality over quantity ? Added Value ? Sale growth ? Ritz Carlton ? How their system works ? Their focus and success ? Positive Effects on Business ? Marriott, other examples ? Yelp reviews vs. Personal Experiences ? Effects ? Revenue ? Charts, graphs showing relationships
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