Assess Your Assignment: Direct Strategy

This workshop will cover the important checklist items you need to revise your assignment.

In this first step, pay attention to your implementation of the direct strategy.

Direct Opening

• Re-read your subject line. Does it approve the adjustment?
• Re-read your first sentence. Does it also approve the adjustment?
• Re-read your first paragraph. Does it offer a clear statement of how it will comply with the customer’s claim?
• Re-read your first paragraph. Does it apologize? If so, delete the apology or move it to the body.

Body

• Re-read your body section. Does it offer specific details that explain what happened?
• Re-read your body section. Does it explain exactly how you will address the reader’s concerns?
• Re-read your body section. Does it clearly describe the steps you will take to prevent future issues?
• Re-read your body section. Does it win back the customer’s confidence? What do you say that will build goodwill?

Close

• Re-read your closing. Is it positive?
• Re-read your last sentence. Does it offer a specific timeline?
• Re-read your last sentence. Does it offer specific reasons for that timeline?