#3
Client Services
Read the following scenario and questions. Write a
detailed response explaining the steps that you would use in helping your
agency to coordinate client services more effectively.
Scenario:
You are in your second year of working as a family prevention specialist for a
mental health agency. Most of your time is spent assisting families who have
one or both parents enrolled in one of your agency’s treatment programs. The
key purpose of your job is to meet families every few weeks in their home to
teach them to use effective communication and family management skills.
However, lately, you and your coworkers have noticed that the clients need more
referrals for substance abuse programs, parenting classes, and welfare
services. One family whose members have been your clients for a month now has
been unable to work on the prevention program because of their extreme needs.
This week, you realized that the mother, who is the
client of your agency, seemed to be despondent, and the father was drunk. Their
three children, ages 2, 4, and 6 told you that they were hungry because they
had not eaten that day. You are overwhelmed listening to all of this and then
you notice that the lights are out. The father explains that they could not pay
the electric company that month.
After reading this scenario, make a list of all of the
services that you think your agency can provide to help the family. Then, make
a list of the services that other agencies would have to provide for them. In
your post, add the list of services needed and describe the steps that you
would take to coordinate these services for the family.
Would you make a child abuse report because of what
you see while at the family’s residence? Support your ideas with a detailed
explanation as to why you would or would not make a report.
#4
When working with people, there is always a need for self-awareness
so that countertransference does not occur. Give one example when
countertransference can negatively affect the client and crisis-intervention
worker. How can countertransference lead to problems both for the client and
for the crisis-intervention worker? Is there any possibility that
countertransference could lead to a dual relationship? Why, or why not?
Confidentiality is the most important part of the
ethical code. Many times, however, a counselor may have to breach
confidentiality. What are the reasons for the breach in confidentiality? How do
you feel about having to breach confidentiality once you have given your client
your trust to not release any information about them to others? Support your
answers with examples from personal experience and the textbook.
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