Ames Writing Instruments Inc.
Case C: Mapping Business Processes: Data for CSM
Draw the Current State Map
Customer (Boxing Operation) Demand:
Weekly Demand =
Daily Demand =
Number of orders each day =
Number of boxes per order =
Time Available =
Takt Time =
Raw Materials (In-Box) Inventory Block:
Inventory =
Lead Time (Wait Time) =
Order Printing and Verification:
Processing Time =
Employees =
FTE =
Cycle Time =
Setup =
Batch Size =
Utilization =
WIP and Delay:
Inventory =
Lead Time (Wait Time) =
Delay for delivery =
Total =
Order Entry:
Processing Time =
Employees =
FTE =
Cycle Time =
Setup =
Batch Size =
Utilization =
WIP and Delay:
Inventory =
Lead Time (Wait Time) =
Delay for delivery =
Total =
Order Verify:
Processing Time =
Employees =
FTE =
Cycle Time =
Setup =
Batch Size =
Utilization =
WIP and Delay:
Inventory =
Lead Time (Wait Time) =
Delay for delivery =
Total =
Printing Department
Processing Time =
Employees =
FTE =
Cycle Time =
Setup =
Batch Size =
Utilization =
Boxes Staged for Boxing:
Inventory =
Lead Time (Wait Time) =
Draw, Material and Information Flows using the correct icons, Leadtime bar, and Total Processing and Lead Time
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