Write your responses where it reads “Enter your response here.” Write as much as needed to satisfy the requirements indicated. Each item contains the Rubric, which will be used to evaluate your responses.
undefined
At the end of the template, you will list the references you used to support your responses.
undefined
undefined
Read the scenario and comments below, then provide written responses to items 1 and 2.
undefined
undefined
You are a healthcare manager in a hospital managing a pool of nurse assistants. You have been receiving complaints about three of your nurse assistants from patients, members of the team, and other staff. The feedback suggests to you that the three assistants on your team might need development in their emotional intelligence. You decide to interview a few patients and staff members to confirm this. Below are comments that were made to you about each of the three staff members:
undefined
undefined
Brittany
undefined
“She was so inflexible. She had her regiment and stuck to it.” —a patient
undefined
“Brittany shows a lot of commitment, but I wish she was better at collaborating.” —a nurse assistant on Brittany’s team
undefined
“She didn’t seem to care about my pain.” —a patient
undefined
undefined
Geraldo
undefined
“I love Geraldo. He‘s optimistic and responsible!” —a patient
undefined
“He certainly does his job well, you know, he’s conscientious and all, but I wish he was more self-confident.” —a patient
undefined
“Geraldo always seems to know exactly what to do when things get crazy on the ward. He never hesitates.” —a nurse
undefined
undefined
Trent
undefined
“He was very rude to my husband, who was only trying to advocate for me in a critical moment.” —a patient
undefined
“Trent has influence over the newer nurse assistants. He appears to be good at showing them the ropes.” —a past manager
undefined
“He didn’t even seem to pick up on my wife’s distress. It was like he wasn’t even noticing what was happening in the room.” —a patient’s husband
undefined
undefined
Item 1
undefined
- You decide to write a communication to each of the three nurse assistants whom you manage based on the above feedback. Make each person’s communication 1 paragraph, speak in the first person to the assistants as their manager, and make sure to address the following:
- Identify one way the feedback comments revealed how each assistant showed emotional intelligence and which element of emotional intelligence it corresponds to.
- Identify one way the feedback comments revealed how each assistant did not show emotional intelligence and which element of emotional intelligence that they were missing.
undefined
(Recommended length: 3 paragraphs, 1 for each assistant)
undefined
Item 2
- Analyze how your communications to the three nurse assistants in Item 1 showed emotional intelligence, and ways that each of your communications may have showed a lack of it. Explain how you could improve your response to show even deeper or more well-developed emotional intelligence. Based on this analysis, is there an element of emotional intelligence that you could develop further? Provide a written response that describes this analysis.
(Recommended length: 1 paragraph)
Read the following scenario and provide a written response to items 3 and 4.
A lack of training in a staff member has resulted in injury to a patient and poor press for an urgent care clinic. The staff member in question and the manager have been fired as a result of the incident, and morale among the remaining staff has been diminished. The clinic’s medical director wishes to replace the manager with an individual who can help to heal the team, bring back order, and inspire excellence.
Item 3
- Analyze how the following leadership styles might satisfy the medical director’s need to heal the team, bring back order, and inspire them to excel. Provide a paragraph description for each leadership style:
- Delegative
- Pace-setting
- Transactional
(Recommended length: 3 paragraphs)
Item 4
- Identify which components of emotional intelligence contribute to the following leadership styles that the clinic’s medical director is considering for the new manager position:
- Participative
- Servant
- Transformational
(Recommended length: 1 paragraph)
Item 5
Apply an emotionally intelligent strategy to the following scenario:○
You have noticed a co-worker’s conscientiousness decreasing due to problems they are having in the home. You are concerned that this could result in an accident or mishap in the workplace, but you have noticed the co-worker is sensitive to feedback. You want to try to solve the problem yourself before consulting your manager. How might you communicate in an emotionally intelligent way with this co-worker to address the problem?
(Recommended length: 1 paragraph)
Item 6
Apply an emotionally intelligent strategy to the following scenario:○
A number of seriously injured commuters from a train accident have arrived in a short period of time to the emergency room that you manage. As the volume and intensity increase, you notice your staff members becoming more anxious and working with less organization and efficiency. How might you draw on emotional intelligence to counsel your staff to focus and remain calm?
(Recommended length: 1 paragraph)
Item 7
- Reflect on the effects of emotional intelligence in healthcare professionals on the health outcomes of their patients. Share an experience that you have had or observed (or were told about) in which emotional intelligence in a caregiver had positive effects on the health outcome of a patient. Be sure to discuss the elements of emotional intelligence (EI) that were at play.
(Recommended length: 1 paragraph)
0 comments